Status refreshed every 15 minutes directly from our operations systems — no manual delays.
SMS and email alerts at every key milestone arrival, customs, dispatch, and delivery.
GPS-enabled vehicle tracking for road freight within East Africa updated every 30 minutes.
Access your signed Proof of Delivery document directly from the tracking results panel.
Tracking data may take up to 2 hours to appear after booking. Here's how to get immediate help from our team.
Send your tracking number on WhatsApp and get a status update from our operations team within minutes.
Chat on WhatsAppOur operations desk is available Monday–Friday 8 AM–6 PM and Saturday 9 AM–2 PM EAT.
+255 749 360 690Send your booking reference to our tracking support team — we respond within 2 business hours.
tracking@freight-log.comFor urgent cargo issues delays, damage, or customs holds our emergency line is available 24/7.
+255 987 654 321Common questions about how our shipment tracking works.
Your tracking number is included in the booking confirmation email. It follows the format FLG-YYYY-XXXXX. You can also find it on your invoice, packing list, or by contacting our team.
Tracking records are updated in real time as your cargo moves through our system. Major milestones update within 15 minutes of the event. For road freight, GPS location updates every 30 minutes.
Your shipment has arrived and is being processed by customs. Our licensed agents are actively working on the clearance. Standard clearance takes 24–48 hours. Contact us if the status hasn't changed after 48 hours.
Yes. Switch to the "Bill of Lading" tab on the search box above and enter your B/L number exactly as it appears on your shipping documents. Both Master B/L and House B/L are accepted.
Once your shipment status shows "Delivered", a download button will appear in the results above. You can also email tracking@freight-log.com with your tracking number and we'll send it within 1 hour.
First check if the delay is due to a weekend, public holiday, or customs hold. If not, contact our operations team via WhatsApp or the emergency line (+255 987 654 321). We will investigate within 2 hours.
Seamless freight forwarding | Air, Sea & Road logistics | Customs clearance
Trusted supply chain partner across Africa